Dot Com Chrome - DotCom Chrome took money for doing nothing
DON'T USE DOTCOM CHROME - IT WILL COST YOU!
I urge you NOT to use dotcom chrome. I stupidly fell for their sales pitch - they are convincing and sound like very nice, professional people. I agreed to do it for 1 month and specifically stated that I did NOT want it to roll over to a second month without my express authorisation. When I was put through to their "Compliance Department", I stated the same.
Month 1 (September 2009) came and went. They did as the said they would - my website was on page 1 of Google. However, at the end of month 1, they did not provide me with the report showing results that they had promised. They also did not seek my approval to "roll over" to subsequent months.
In October, they took another amount out of my account, by the debit card provided by me. Then again in November and December. I queried it as I had not authorised it and my website had not been on page 1 of Google for any of that time. I insisted on voice recordings of the conversations I had had with them to be sent to me. I got a curt email back saying "You must have us confused with another company you have used"!!!!
I have now received a bank statement (March 2010) to show they have taken 2 further amounts from my card this month. And yes - you've guessed it - my website is not on page 1 of Google.
I have now instructed my bank to recover this sum, which they are dealing with. I urge you not to touch them at all - just hang up once they say who they are.
Monetary Loss: $1000.